General FAQ's
Q. How will I get my excess paid tax refunded back?
Once you file an income tax return, the excess fund will be transferred to your bank account or by cheque once the refund gets processed.
Q. Is it possible to communicate with CPC in paper form?
No, no paper communication is allowed with CPC.
Q. What is the toll-free CPC help line number?
It is 1800-425-2229.
Q. What to do when an assessee is not able to call on toll-free number from abroad?
In that case, you can use the chargeable number 080-22546500 to contact IT department.
Q. What is the email id to contact CPC?
There is no Email ID provided from CPC to contact them. The only way is through the toll-free and chargeable contact number.
Q. What are the working hours of CPC?
It is 8.00 am to 8.00 pm from Monday to Friday, excluding all the national holidays.
Q. How to claim a refund for TDS deducted due to late PAN submission?
Your employer can file the “Correction Statement” and provide your PAN information. In this case, you have to file IT return even if your income is below the tax slabs.
Q. Do I have to file Original return once again, if the Original e-return declared to be invalid due to non-receipt of ITR-V?
If the ITR-V has not been received by the CPC and you have the 120 day period remains, then you will have to sign a new ITR-V form and send it to CPC within the time frame. But if the time frame has expired, then you have to file a revised return which will be ultimately treated as original return.
Q. What is the password to open ITR-V
The password to open ITR-V is the combination of your PAN number and your DOB. It should be last 5 digits of your PAN number and ddmmyyyy of the DOB.
Q. Can more than one ITR-V be sent in one envelope?
Yes, more than one form can be sent together in one envelope but one needs to take care that the barcode does not get folded.
Q. Can I send the ITR-V to CPC by Registered Post?
No, ITR-V can be sent only via ordinary post or speed post.
Q. I am not receiving any communication from ITD CPC regarding receipt of ITR-V, Intimation u/s 143(1) or other communications. What should I do?
All the CPC communications are done by email and mobile number and that is why you must check this information first. Go to the E-filing website and access the user account and review the details. For help, contact your tax practitioner.
Q. How many times can I file the revised return?
You can do it multiple times till the expiry of one year time limit.
Q. How can a taxpayer find his Assessing Officer (AO) Code?
Go to www.allindiaitr.com and log into your account. Under the account tab, click on “services” menu and under that click on “Know Your Jurisdiction” tab.
